Frequently Asked Questions

Below you can find answers to frequently asked questions which may help you with Any enquires. However, if you have any questions that you find are not clarified by the information below or that you would like us to elaborate on please do not hesitate to contact us.

  Frequently asked questions

 

Below you can find answers to frequently asked questions which may help you with Any enquires. However, if you have any questions that you find are not clarified by the information below or that you would like us to elaborate on please do not hesitate to contact us.

What is audio transcription?

In its simplest form audio transcription is the process of turning audio material into text, allowing us to produce a written record, making it easier to harness the information.

The trick to good audio transcription, however, is not just to create a word for word account but also to highlight the non-verbal communications – the affliction of someone’s voice, the emphasis placed on certain words, the silence and the laughter – which ultimately allows us to capture the atmosphere and the meaning behind the words.

There are many reasons why someone might choose to transcribe their audio material, and as a team we’ve encountered lots of projects where audio transcription is required for numerous purposes.

So, whether it’s dictations, telephone conversations, one-to-one interviews, focus groups, business meetings or lectures that you want transcribed for the purpose of reports, letters, meeting minutes, journalist articles, qualitative research, consultations or educational aids, we’ve got the experience and dedication to produce excellent quality transcripts.

What is copy-typing?

Copy-typing is the process of taking non-digital documents and rewriting them into an editable digital text. Whilst it typically includes non-digital documents, as the process of converting PDF documents can require expensive software it is also becoming common for copy-typing services to be utilised to convert PDF documents into Word. 

How much is the service?

Prices start from £0.90 per audio minute for audio transcription services and £10.00 per 1,000 words for copy-typing services.

For more information on service rates please Click Here

Can you sign a confidentiality agreement?

Absolutely! We have a confidentiality agreement for all our clients which we ask them to sign prior to undertaking any of our services. This is available to view on our confidentiality page.

We will also consider signing client-supplied confidentiality agreements – please ask your Word 4 Word Transcription team member for more information on this.

To view our confidentiality agreement Click Here. Further information can also be found under our terms & conditions. 

 

How are transcripts/copy-typed documents delivered?

Completed transcripts and copy-typed documents are emailed to the client’s email address as an attachment. If you would prefer them to be uploaded to a Dropbox folder or via WeTransfer please ask your Word 4 Word Transcription team member.

What will my transcript look like?

All our transcribers and proof-readers produce transcripts in line with our standard template and guidelines.

If you wish alterations can be made to the style in which the transcripts are completed. Client-supplied templates are also accepted. 

For more information a copy of our standard transcription format and guidelines can be viewed and/or downloaded on our Services page

What are the payment terms?

All payments are expected within 30 days of receipt of the invoice, unless otherwise agreed prior to commencing the service.

Upon completion of the transcription/copy-typing service an invoice will be emailed to the client. Invoices for ongoing work will be sent on a rolling basis. Payment is accepted by BACS and PayPal. All transaction fees must be paid by the client.

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